Coop Legal Protection Speeds Up Claims with AI-Powered Efficiency

Coop Legal Protection Insurance Revolutionizes Claims Processing with amaise

‍

‍

Company Profile

‍

Coop Rechtsschutz is one of the most innovative and high-quality providers in the Swiss legal protection market. With a specialized network of highly qualified lawyers for personal injury cases and the use of cutting-edge technologies, the company is setting new standards in the industry.

‍

‍

Challenges Before amaise

‍

The daily work at Coop Rechtsschutz was characterized by time-consuming manual processes:

‍

• Extensive claim files had to be laboriously sorted by hand
  
• Hours spent searching for relevant information in hundreds of pages
  
• Each document had to be read and evaluated individually
  
• Important facts were manually noted without direct link to the source
  

‍

This approach was time-consuming and tied up significant resources.

‍

‍

The amaise Revolution

‍

After successful tests in 2023, Coop Rechtsschutz decided to implement amaise productively from November 2023. The collaboration is characterized by an open, creative exchange - a "creative ping-pong" where amaise quickly picks up and implements needs.

‍

‍

The New Daily Work with amaise

‍

"It's like we've switched on a turbo!" enthuses an employee. "What used to take hours, we sometimes do in minutes now." The daily work has significantly improved:

‍

• Files are pre-sorted and structured
  
• Deadlines are identified with two clicks
  
• Coverage checks are completed in minutes
  
• Lightning-fast overview when resuming cases
  
• Notes are directly linked to original sources
  
• AI-supported answering of complex questions about medical causalities and case details
  
• Intuitive dashboards provide critical information at a glance

‍

‍

Results & Benefits

‍

The introduction of amaise has elevated efficiency at Coop Rechtsschutz to a new level:

‍

• Accelerated coverage decisions with consistently high quality
  
• Significant increase in internal case processing
  
• Optimized collaboration with doctors and experts
  
• Higher efficiency for mandated lawyers
  
• Noticeably increased employee satisfaction

‍

‍

Customer Testimonials

‍

Markus Ganzke, Head of Personal Injury at Coop Rechtsschutz, is also enthusiastic:

‍

"With amaise, we've made a quantum leap in case processing. In one case where a lawyer cited asbestos exposure as the cause, we were able to check medical plausibility within minutes - a task that would have taken many times longer before. It's like having a digital super-expert by our side!"

‍

"amaise has completely revolutionized our way of working," Ganzke continues. "We now share case files directly with our partners. Everyone has immediate access to the relevant information. It's as if we've given each team member a personal assistant. The enthusiasm in the team is palpable!"

‍

‍

Conclusion

‍

The implementation of amaise at Coop Rechtsschutz marks a turning point in the industry. By seamlessly integrating AI into daily work, not only are processes optimized, but the quality of legal services is also elevated to a new level. Coop Rechtsschutz impressively demonstrates how technology and legal expertise can go hand in hand to serve clients faster, more efficiently, and more competently.